Terms of service

VELRAYE Terms of Service

These Terms of Service govern your use of the VELRAYE website and purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms.

Store Use

You may use this website only for lawful purposes.

You may not misuse the website, interfere with its operation, attempt unauthorized access, distribute malicious software, engage in fraudulent activity, or use VELRAYE content in violation of applicable law.

Product Information

VELRAYE makes reasonable efforts to accurately display product:

  • Descriptions
  • Images
  • Specifications
  • Pricing
  • Availability
  • Features
  • Colors
  • Compatibility information

Minor differences may occur because of lighting, photography, screen settings, manufacturing variations, supplier updates, packaging revisions, or product updates.

We reserve the right to correct errors, inaccuracies, or omissions when identified.

Realm Pro Smart Projector

The VELRAYE™ Realm Pro Smart Projector includes smart-projector functionality and connectivity features described on its product page.

Its native optical display resolution is the resolution specifically stated in the product specifications.

Statements that the device supports higher-resolution media refer to compatible source input or decoding capabilities and do not change the projector’s native optical output resolution.

Third-Party Apps and Services

The Realm Pro may provide access to third-party applications, streaming platforms, wireless services, and software.

Third-party app availability, functionality, subscription requirements, login compatibility, playback quality, updates, and continued support may change without notice.

VELRAYE does not own or control third-party streaming services and does not guarantee permanent availability of any specific third-party application.

Names and trademarks belonging to third parties remain the property of their respective owners.

Electronic Product Use

Customers must use electronic products in accordance with the instructions provided.

For the Realm Pro Smart Projector:

  • Use compatible electrical equipment.
  • Keep liquids away from the device and electrical components.
  • Maintain proper ventilation.
  • Do not look directly into the active projection lens.
  • Do not use damaged power equipment.
  • Do not disassemble or modify internal electrical components unless qualified to do so.

Orders

All orders are subject to availability and acceptance.

We may refuse, limit, or cancel an order where reasonably necessary, including situations involving:

  • Suspected fraud
  • Payment authorization problems
  • Pricing errors
  • Inventory errors
  • Shipping restrictions
  • Technical errors
  • Abuse of promotional offers

If we cancel an order after payment has been collected, an appropriate refund will be issued.

Pricing and Payment

Prices are displayed in the currency shown during checkout.

Applicable taxes, shipping charges, discounts, and other costs will be displayed where required.

Payment must be successfully authorized before an order can be fulfilled.

Payments may be processed by Shopify or other authorized payment providers.

Discounts and Promotions

Promotional offers and automatic discounts may be subject to eligibility requirements, quantity requirements, product restrictions, expiration dates, and maximum discount limits.

VELRAYE reserves the right to correct or cancel promotions affected by technical errors or misuse.

Shipping

Shipping is governed by our Shipping Policy.

All stated delivery timeframes are estimates unless explicitly stated otherwise.

Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

Nothing in these Terms is intended to remove or restrict consumer rights that cannot legally be waived.

Intellectual Property

Unless otherwise stated, VELRAYE branding, logos, original graphics, original written content, website design elements, advertisements, photographs, and videos created for VELRAYE are owned by or licensed to VELRAYE.

Protected VELRAYE materials may not be reproduced, distributed, modified, sold, or commercially exploited without authorization except where permitted by law.

Third-party trademarks and intellectual property remain the property of their respective owners.

Third-Party Services

Our store may use third-party providers, including:

  • Shopify
  • Payment processors
  • Fulfillment providers
  • Shipping carriers
  • Analytics platforms
  • Review platforms
  • Marketing services
  • Tracking services
  • Social-media platforms

Independent third-party services may be governed by their own terms and privacy policies.

Limitation of Liability

To the fullest extent permitted by applicable law, VELRAYE will not be responsible for indirect, incidental, special, or consequential damages arising from the use of our website or products where such liability may legally be limited.

Nothing in these Terms is intended to exclude or limit liability or consumer rights that cannot legally be excluded.

Changes to These Terms

We may update these Terms when reasonably necessary to reflect changes to our products, business operations, website, or legal requirements.

The current version will be posted on our website.

Contact

Questions regarding these Terms may be submitted through the Contact page on the VELRAYE website.