Shipping policy

VELRAYE Shipping Policy

Thank you for shopping with VELRAYE.

Where We Ship

VELRAYE currently ships orders within the United States unless otherwise indicated during checkout.

Shipping Charges

Standard shipping may be offered free on eligible U.S. orders.

Any available shipping methods, delivery estimates, and charges will be displayed during checkout where applicable.

Order Processing

Orders require processing before shipment.

Processing times may vary because of:

  • Inventory availability
  • Order volume
  • Weekends and holidays
  • Fulfillment-center processing
  • Address verification
  • Carrier or transportation disruptions
  • Other circumstances outside our reasonable control

Estimated Delivery

Any delivery timeframe displayed on our website, at checkout, in an order confirmation, or in tracking information is an estimate rather than a guarantee.

Actual delivery times may vary depending on destination, fulfillment processing, carrier performance, weather, holidays, transportation disruptions, inventory availability, customs where applicable, or other circumstances outside our control.

Tracking

When tracking information becomes available, it will normally be sent to the email address or contact information associated with the order.

Tracking information may require additional time to update after a shipping label is created or after the package is transferred to the carrier.

Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address.

If you notice an error after placing an order, contact VELRAYE as quickly as possible.

We cannot guarantee that shipping information can be changed once an order has entered processing or fulfillment.

VELRAYE is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

Delayed or Lost Packages

If tracking shows an unusual delay or your package has not arrived within a reasonable period after the estimated delivery timeframe, please contact us with your order number and tracking information.

We will review the available shipment information and assist with the appropriate next steps.

Damaged Packages

Please inspect your shipment when it arrives.

If your Realm Pro Smart Projector or another item arrives visibly damaged, contact us promptly and provide:

  • Your order number
  • A description of the issue
  • Clear photographs or video of the packaging and product

Do not operate electronic equipment that appears physically or electrically damaged.