Shipping Policy

Thank you for shopping with VELRAYE.

Where we ship

VELRAYE currently ships within the United States.

Shipping methods and rates

Standard U.S. shipping is currently free for eligible orders. Any available delivery options and applicable charges are shown at checkout.

Processing and estimated delivery

Orders require processing before shipment. Delivery timing displayed at checkout, on a product page, or in order communications is an estimate rather than a guarantee.

Actual timing may vary because of inventory availability, fulfillment processing, destination, carrier performance, weekends, holidays, weather, transportation disruptions, or other circumstances outside our reasonable control.

Tracking

When tracking information is available, it will be sent to the contact information associated with your order. Tracking can take additional time to update after a label is created or a package is handed to the carrier.

Shipping information

Customers are responsible for providing an accurate and complete shipping address. If you notice an error, use our Contact page as soon as possible. We cannot guarantee an address can be changed once an order enters processing or fulfillment.

Lost, delayed, or damaged packages

If tracking shows an unusual delay or delivery problem, or an order arrives damaged, use our Contact page with your order number and any relevant photos or tracking information. We will help review the situation and determine the next appropriate step.